Over accomodating for fat people
None of their employees either on the phone nor in person had the straight story on how big, how heavy, or the price of the "extra" baggage.Finally, I just had to go with the bus driver's word on all three of these things, and even ended up unloading the luggage off the bus *myself* to get my bike in there, then reloading it.I will never travel overseas with my bicycle using UA again.Found it was very easy to take a fully loaded rig onto the Downeaster.
If the other people had more luggage, we might not have been able to fit, but I sure didn't need the van to myself.
) charge for the JAL flight was to to check it only to Chicago.
Once there, I had to claim the bike, and lug it, my French horn and another carry-on onto the train to go to a different terminal to catch the JAL flight.
UA does not have the capability of charging for a bike box at the terminal.
I was charged 0 one way and when I wrote to customer service, ponting out that I was overcharged according to UA's own rules, they refused to refund me.